top of page
Rings (Just) - Romantic

FREQUENTLY ASKED QUESTIONS 

  • I haven’t received an email confirming my order.
    Log in and check you’ve booked your class. If that all seems in order, on occasion, our confirmation emails can be automatically redirected to your Junk or Spam folders – so please do check those and add our address to your ‘Safe Senders’ list. Still having trouble? contact us.
  • What is your cancellations policy?
    You can manage cancellation and rebooking classes on the Members Area of the app or website once you are logged in. There is no penalty for cancelling or rebooking classes more than 3 hours ahead of your class. Cancellations 3 hours prior to class start time is considered a late cancel and cannot be refunded or credited. For class packages, the class is forfeited from the package. For full details, please read our terms and conditions.
  • How do I sign up to be a member on Urban Ōm Yoga?
    You can sign-up to be a member on our website by clicking the login button at the top right corner. Alternatively, when you opt to make a purchase for a class or course, you will be prompted to login or sign-up. You can do this through your Facebook account, Google account or an email address. Follow the instructions on screen to complete the sign-up process.
  • What do I need to bring to my class?
    We have detailed all you need to prepare for your class here.
  • Do we need to bring our own yoga mat?
    We are a studio that encourages you to bring your mats to class; however, we have rental mats available for £2 at the studio for your convenience. We also have mats for purchase. For further information, you can check out our New Student Guide here.
  • Do you offer Gift Vouchers?
    We have e-gift vouchers available for purchase throughout the year here.
  • Can I practice if I am under 18 years old?
    Members and non-members must be at least 18 years old to participate individually in any of our Yoga Activities. Minors 14 years old and above may participate in non-heated Yoga Activities with a parent or legal guardian. They will need to be registered individually and attend non-heated classes with a parent or legal guardian. It is required to fill the ‘minor participation section’ at membership registration on both adult and minor registration forms to indicate parental or legal guardian consent. Parents or legal guardians are responsible for the behaviour and health and safety of any minor accompanying them.
  • What do I do if I have an injury?
    We offer classes and private sessions to support injury rehabilitation. You can also suspend your membership up to two times per calendar year in which no bookings can be made, or further payments taken during your recovery period. Please email us at info@urbanomyoga.co.uk to enquire.
  • Do you offer private or 1:1 sessions?
    We offer private 1:1 sessions for a variety of personal aims. Cost is found on our pricing page. Please contact us for availability and booking.
  • Can I sign up for both trials?
    Participants are entitled to only one trial offer: 3 Class Pass or Unlimited 30 Day Pass.

New ŌM, Part ŌM or Full ŌM

We have great packages available to help you find your ŌM

bottom of page