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Urban Om Yoga Ltd (“Urban Om Yoga”, or collectively referred to in this policy as “we”, “us” and “our”), is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents we refer to in this policy) set out how we will use your personal information and who it will be shared with. Please read the following carefully.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, you will be notified by e-mail.


What type of information do you collect?


We may collect and process the following data about you (“your information”):


  • Information that you submit online via our site when you register and/or login

  • Any correspondence you send to us or when you email us

  • Details of your visits to our site and the resources that you access (which may include, amongst other things; traffic data, communication data, purchase data and performance data)

  • Details of memberships purchased on the site

  • Bookings you make for classes.


How do you collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


How will we use your information?

We use your information in the following ways:


  • to ensure that our site’s content is presented as effectively as possible for you

  • for our internal purposes, such as quality control, site performance, system administration and to evaluate use of our site, so that we can provide you with enhanced services

  • to notify you about changes to our services

  • to provide you with information, products or services that you request from us, or which we feel may interest you (provided that you agree)

  • to create reports to assist with future marketing

  • to carry out our obligations arising from any contracts with you (including processing your payment for credits and to reserve your place on our classes when you have made a booking)

  • We may monitor your use of our site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information about our users’ browsing actions and patterns and does not identify you as an individual


We only keep your information for as long as is necessary.



We may use “cookies” to collect the information referred to and track your use of our site. Cookies are small data files which gather information about your use of our site and help us to provide you with a good experience when you browse our site. For more information about “cookies”, why we use them and how to refuse cookies, please see our Cookie Policy.


Who do we share your information with?


We will only share your information:


  • If we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer)

  • If we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets

  • If we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms and Conditions or any other agreements or to protect our rights, property or our customers, etc... This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

  • We may also share your information with third parties who provide services to us

  • Unless set out in this privacy policy, we will not disclose your personal information to any other third parties



How do we keep your information secure?


All your information is stored on our secure servers. Any payment transactions will be encrypted. If you have a username, password or other login details which enable you to access certain parts of our site, you must not allow any other person to use them and must treat them as confidential. If you believe or suspect that someone else knows your login details, you must contact us at as soon as possible.


The transmission of information via the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Our site may contain links to and from other websites. If you follow a link to another site, please note each site should to have their own privacy policy and as such, we we do not accept any responsibility or liability for that site or for their privacy policy. Please check the privacy policy before you submit your information to any site.


Your rights


You have the right to access your information. For any request for your information, please contact us at


You have the right to rectify your information by sending us a written request to

You have the right to ask us not to process your information or pass your information to other companies or organisations for marketing purposes. You can tick the appropriate box on the forms when we collect your information.


If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.


Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently.


Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Questions and contacting us


If you have any questions regarding our privacy policy, or if you would like to: access, correct, amend or delete any personal information we have about you, please contact us at

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